Whether a lawn mower, chainsaw, string trimmer, snow blower, or what ever it is we sell --- we service. This is a big part of what we do. It does not good to purchase a product if it cannot be serviced or repaired. The turn around time varies by the time of year, but suffice it to say, pre-season is always better than 'in season'. Post season is not recommended, as that unit will sit during off season, and who knows whether it will cooperate due to fuel issues.
Even if you didn't buy the machine from us, we likely can service it, but please be patient with the parts ordering process. If we happen to turn down work on your machine, please don't be offended. We try hard to help you spend your money in the smartest way possible.